Privacy Notice

Security of Personal Data

We have policies, procedures and training in place in respect of data protection, confidentiality and information security. We regularly review such measures with the objective of ensuring their continuing effectiveness. The Privacy Notice was last updated on .

Information Collection and Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Account Information: Email address, first name and last name, phone number, username, password
• Business Information: Company name, business address, website URL, business phone number, business email
• WhatsApp Business Data: WhatsApp Business account information, phone numbers, message templates, contact lists, conversation history
• Integration Data: Third-party platform credentials (Shopify, WooCommerce, Google Sheets, HubSpot, etc.), customer data from integrations
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Usage Data: Campaign performance metrics, message analytics, platform usage patterns
• Technical Data: IP address, browser type, device information, cookies and usage data

How We Use Your Information

We use the information we collect to:

• Provide and maintain our WhatsApp Business API marketing services
• Process and deliver messages through WhatsApp Business API
• Connect and manage third-party integrations (Shopify, WooCommerce, etc.)
• Process payments and manage billing for our services
• Analyze usage patterns to improve our platform
• Communicate with you about your account and our services
• Provide customer support and technical assistance
• Send important updates about our services
• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure platform security

Facebook/Meta Integration

Our platform integrates with Facebook's WhatsApp Business API. When you connect your WhatsApp Business account through Facebook, we access and process:

• Your WhatsApp Business account information and verification status
• Phone numbers and business profile data
• Message templates and campaign data
• Contact information and message history
• Analytics and performance data
• Webhook events and real-time updates

This data is processed in accordance with Facebook's Platform Terms and our own privacy practices. We do not sell, trade, or otherwise transfer your personal information to outside third parties for their direct marketing purposes.

Third-Party Integrations

Our platform supports integrations with various third-party services. When you connect these services, we may collect and process:

• E-commerce Platforms: Shopify, WooCommerce customer and order data
• CRM Systems: HubSpot, Salesforce contact and lead information
• Google Services: Google Sheets data for broadcast campaigns
• Social Media: Facebook Ads data for campaign insights
• Payment Processors: Stripe payment information (processed securely)

We use third-party Service Providers to monitor and analyze the use of our Service. Google Analytics is a web analytics service provider to us, relevant privacy policy is available here.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings
• Security Cookies: We use Security Cookies for security purposes

Provision of Personal Data to Third Parties

We will only share personal data with third parties where we are legally permitted to do so. We do not provide information to third parties for their own marketing purposes and we do not undertake mailings for third parties. Where we transfer personal data to third parties, we will put in place appropriate contractual arrangements and seek to ensure that there are appropriate technical and organisational measures in place to protect personal data.

We may provide personal data to:

• Third parties involved in the performance of services – we may also share personal data to third party organisations who assist us in providing services to clients or are otherwise involved in the services we provide to clients
• Third parties who provide IT services, data processing or functionality – we use third party providers to support our business and the provision of services to our clients, such as cloud-based software providers, web hosting/management providers, data analysis providers, and data back-up and security/storage providers
• Auditors and advisers – we may transfer personal data to our auditors and advisers as required by law or as reasonably required in the management of our business
• Third parties where required by applicable law and regulation – we may be requested or compelled to disclose personal data to third parties such as regulators and law enforcement agencies

International Transfer of Personal Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Notice followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Your Rights

You have rights in relation to any of your personal data held by us as a data controller. Should you wish to exercise your rights, please contact our Data Protection Officer via email at [email protected]. We will endeavour to respond to any request promptly and within any legally required time limit.

Where we process your personal data based on your consent, you have a right to withdraw consent at any time. Should you wish to do so, please contact our Data Protection Officer via email at [email protected].

Finally, in addition to the rights above, you may also have other rights in relation to personal data, including a right to erasure/deletion, the right to data portability and the right to restrict and/or object to our processing of personal data.

Data Retention

We will only keep personal data for as long as necessary for the purposes for which it was collected, or as required by applicable law or regulation.

Unless there are any overriding legal, regulatory or contractual requirements, we will retain records of services provided (which may include personal data) in accordance with our document retention policy.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

By agreeing to this privacy notice and proceeding to use our services, you confirm that you are over the age of 18.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on JangoSocial is securely stored within the JangoSocial controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

However the internet is an ever evolving medium. We may change our privacy policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Your California Privacy Rights

JangoSocial by Synoviq, Inc. does not sell, trade, or otherwise transfer to outside third parties your "Personal Information" as the term is defined under the CCPA. Additionally, CCPA permits Users of our Website, App, or Platform that are California residents to request certain information regarding our disclosure of their Personal Information to third parties for their direct marketing purposes.

To make a request for such disclosure, or identification and/or deletion of Personal Information in all our systems that we store on you, please send an email to [email protected] or write us at JangoSocial by Synoviq, Inc., 131 Continental Dr Suite 305 Newark, DE, 19713.

Note that (i) if we delete your Personal Information as requested, we will no longer be able to provide our services to you and (ii) we may need to keep such Personal Information for a while during the shutting down and billing process. If you would like to discuss our Personal Information storage and processing process with us, please send us an email at [email protected].

Changes to This Privacy Policy

We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page. Changes to this Privacy Notice are effective when they are posted on this page.

Contact Us

If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by email: [email protected]

Address: 131 Continental Dr Suite 305 Newark, DE, 19713
Email: [email protected]
Data Protection Officer: [email protected]