Terms of Service

1. Acceptance of Terms

By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you are using our Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Effective Date" above. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

2. Service Description

Jangosocial provides a comprehensive WhatsApp Business API marketing platform that enables businesses to:

• Connect and manage WhatsApp Business accounts through Meta's WhatsApp Business API
• Send marketing, transactional, and utility messages to customers
• Create, manage, and track message templates
• Build and manage customer contact lists and segments
• Launch and monitor marketing campaigns
• Access real-time analytics and reporting
• Integrate with third-party platforms (Shopify, WooCommerce, HubSpot, etc.)
• Use AI-powered chatbots and automated responses
• Manage team members and access controls
• Process payments and manage subscriptions

Our Service includes web-based dashboard access, API endpoints, webhook management, and mobile-responsive interfaces designed for business use.

3. Account Registration and Management

To access our Service, you must create an account by providing accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring your account information remains accurate and up-to-date
• Complying with all applicable laws and regulations in your use of the Service

You must be at least 18 years old to create an account. If you are under 18, you may only use our Service with the involvement and consent of a parent or guardian.

4. WhatsApp Business API Integration

Our Service integrates with Meta's WhatsApp Business API. By using our Service, you acknowledge and agree to:

• Comply with Meta's Platform Terms and Policies
• Follow WhatsApp Business API usage guidelines and restrictions
• Obtain proper consent from recipients before sending messages
• Respect WhatsApp's messaging limits and rate restrictions
• Use only approved message templates for marketing communications
• Maintain accurate business information and verification status
• Comply with WhatsApp's Business Messaging Policy
• Handle opt-out requests promptly and appropriately

We are not responsible for Meta's WhatsApp Business API availability, changes, or compliance requirements. You are responsible for maintaining your own WhatsApp Business Account and ensuring compliance with Meta's terms.

5. Subscription Plans and Billing

Our Service offers various subscription plans with different features and limits:

• Free Plan: Basic features with limited usage
• Starter Plan: Enhanced features for small businesses
• Basic Plan: Standard features for growing businesses
• Pro Plan: Advanced features for established businesses
• Enterprise Plan: Custom solutions for large organizations

Billing Terms:

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change our pricing with 30 days' notice
• Failed payments may result in service suspension
• You may cancel your subscription at any time
• No refunds for partial months or unused features

Usage Limits: Each plan includes specific limits on messages, contacts, campaigns, and other features. Exceeding these limits may result in additional charges or service restrictions.

6. Credit System and Payment Processing

Our Service uses a credit-based system for WhatsApp message costs:

• Credits are purchased in advance and deducted per message sent
• Credit costs vary by country and message type
• Credits are non-refundable and expire according to plan terms
• Insufficient credits will prevent message sending
• We use Stripe for secure payment processing
• All transactions are processed in USD with currency conversion

Payment Security: We implement industry-standard security measures to protect your payment information. We do not store complete credit card details on our servers.

7. Third-Party Integrations

Our Service integrates with various third-party platforms and services:

• E-commerce: Shopify, WooCommerce, Magento
• CRM Systems: HubSpot, Salesforce, Pipedrive
• Marketing Tools: Mailchimp, ConvertKit, ActiveCampaign
• Analytics: Google Analytics, Facebook Pixel, Clevertap
• Payment Processors: Stripe, PayPal, Razorpay
• Automation: Zapier, Integromat, Make

Integration Terms:

• You are responsible for maintaining valid API credentials
• We are not liable for third-party service availability or changes
• Data shared with third parties is subject to their privacy policies
• You must comply with each platform's terms of service
• We may discontinue integrations with 30 days' notice

8. AI Features and Automation

Our Service includes AI-powered features for enhanced customer engagement:

• AI Chatbots: Automated customer service responses
• Smart Routing: Intelligent message routing and prioritization
• Content Optimization: AI-powered message optimization
• Predictive Analytics: Customer behavior prediction
• Automated Workflows: Trigger-based message sequences

AI Usage Terms:

• AI features are subject to usage limits based on your plan
• You remain responsible for all AI-generated content
• AI responses should be reviewed for accuracy and appropriateness
• We may modify AI features or models with notice
• AI usage is tracked and may incur additional charges

9. User Responsibilities and Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You are responsible for:

• Ensuring all content complies with applicable laws and regulations
• Obtaining proper consent before sending marketing messages
• Respecting recipient opt-out requests immediately
• Not sending spam, unsolicited, or inappropriate messages
• Maintaining accurate and up-to-date contact information
• Protecting the privacy and security of customer data
• Not interfering with the Service's functionality or security
• Not attempting to gain unauthorized access to our systems

Prohibited Activities: You may not use our Service to send illegal, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable content, or to violate any applicable laws or regulations.

10. Data Protection and Privacy

We are committed to protecting your data and privacy. Our data practices are governed by our Privacy Policy, which is incorporated into these Terms by reference.

• We collect and process data as described in our Privacy Policy
• You are responsible for obtaining consent for data you collect
• We implement appropriate security measures to protect data
• Data is stored securely and accessed only as necessary
• We comply with applicable data protection laws
• You may request data deletion subject to legal requirements

Data Retention: We retain your data for as long as necessary to provide our Service and comply with legal obligations. You may request deletion of your data, subject to our legal and operational requirements.

11. Intellectual Property Rights

Our Rights: The Service and its original content, features, and functionality are owned by Jangosocial and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Rights: You retain ownership of content you create and upload to our Service. By using our Service, you grant us a limited license to use, store, and process your content solely to provide the Service.

License: We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Service for your business purposes, subject to these Terms.

12. Service Availability and Support

Availability: We strive to maintain high service availability but do not guarantee uninterrupted access. Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

Support: We provide customer support through various channels:

• Email support for all users
• Priority support for Pro and Enterprise plans
• Documentation and help center access
• Community forums and knowledge base
• Live chat for Enterprise customers

Updates: We may update the Service from time to time to improve functionality, security, and user experience. Updates may be automatic or require user action.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Jangosocial shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Service interruptions or downtime
• Third-party service failures
• Security breaches or data breaches
• Damages resulting from your use of the Service

Maximum Liability: Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Jangosocial and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your content or messages sent through our Service
• Your violation of third-party rights

15. Termination

Termination by You: You may terminate your account at any time by contacting our support team or using the account deletion feature in your dashboard.

Termination by Us: We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Effect of Termination: Upon termination:

• Your access to the Service will cease immediately
• We may delete your account and data
• You will not be entitled to any refunds
• Provisions that should survive termination will remain in effect

16. Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Jangosocial is incorporated, without regard to its conflict of law provisions.

Dispute Resolution: Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except for claims that may be brought in small claims court.

Class Action Waiver: You agree that any arbitration or court proceeding will be conducted on an individual basis and not as a class action.

17. Miscellaneous

Entire Agreement: These Terms constitute the entire agreement between you and Jangosocial regarding the Service and supersede all prior agreements and understandings.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Waiver: The failure of Jangosocial to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Support: [email protected]
• Business Inquiries: [email protected]
• Data Protection: [email protected]

Address: Jangosocial by Synoviq, Inc.
131 Continental Dr Suite 305
Newark, DE, 19713, USA